FAQs

WHAT HAPPENS IF I DON'T KEEP MY CURRY PASTES CHILLED?

As our products are made with fresh ingredients and contain zero artificial or natural preservatives, if they are not kept chilled they will begin to ferment.  You will notice the packet expanding.  Please discard.  

WHERE DO YOU DELIVER TO?

Victoria, ACT, NSW.  QLD, SA and WA coming soon!

HOW LONG WILL DELIVERY TAKE?

We package and ship your order from Melbourne within 1-2 business days.  Once dispatched, you can expect your package to arrive within the following time frames:

Melbourne, Sydney and Canberra - 2-3 business days

Regional areas - 2-5 business days.  

HOW DO YOU ENSURE CURRY PASTES ARE KEPT CHILLED DURING DELIVERY?

We package and send our fresh curry pastes to you in a bubble mailer with an ice pack which will keep in great shape in most conditions.  Please makes sure you don't leave your products somewhere warm.  Once you receive your products, pop them straight into the fridge or you can freeze them for up to 12 months.  

We recommend that you have your orders delivered to a location where someone is present to accept it.  Unfortunately, we cannot take responsibility for spoiled products.  

We want you to have the best shopping experience with Curry Favour as possible.  To prevent your curry pastes from being in transit over the weekend, we only ship on Mondays, Tuesdays and Wednesdays.  We do not ship on weekends or public holidays. 

During periods of extreme heat, we will hold off on sending your order out and will notify you by email when it will be dispatched.  When you order has been shipped, 

WHAT IS THE SHELF LIFE OF CURRY FAVOUR PASTES?

Our curry pastes have a shelf life of 4 months from the date of production.  We vacuum seal our curry pastes to keep them fresher for longer.  Our curry pastes are made with beautiful, fresh Australian ingredients that are pack the biggest punch closer to after they've been made.  We do small batches of our curry pastes to maintain quality and flavour.  Our pastes don't last long with our customers but we do recommend you use them within a few weeks of purchase for a more delicious curry experience!

YOUR CURRY PASTES ARE FRESH - WHAT DOES THIS MEAN?

At Curry Favour, we make our curry pastes fresh; just the way a curry paste should be made.  We use fresh, Australian ingredients, toasted and ground spices and a pinch of sea salt.  This means that our pastes are a raw product that need to be 'cooked out' in light flavoured to oil when you commence the Curry Favour cooking process.  

I'M NOT HAPPY WITH MY ORDER - WHAT SHOULD I DO?

We are so sorry to hear this!  We want everyone to have a fantastic Curry Favour experience.  Please email us on sales@curryfavour.com.au and tell us about it.  Whatever it may be, we'll get back to you as soon as possible and do our best in sorting it out for you!  

I'M INTERESTED IN COLLABORATING! 

We love events, collaborations, and tastings!  Shoot us an email at sales@curryfavour.com.au to let us know what you are after.  We can offer wholesale rates for events and brands we would love to collaborate with! But please note, as we make our pastes in small batches to order, we need a 10 day lead time to process and pack your order.